Shipping Information
- Orders are processed and shipped within 2-3 business days.
- Standard shipping usually takes 5-7 business days. Expedited options are available at checkout.
- Tracking details will be provided once your order has been shipped.
Exchange Policy
- We do not accept returns, but items are eligible for exchange within 5 days of delivery.
- To qualify for an exchange:
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase must be provided.
- Exchange requests can be initiated by contacting us at [insert contact email/phone number] with your order details.
Non-Exchangeable Items
Certain items are not eligible for exchange, including:
- Custom or personalized products
- Sale items
- Items marked as “final sale”
Exchange Process
- Contact our customer support team within 5 days of receiving the product.
- Once your exchange request is approved, instructions for returning the item will be provided.
- After we receive and inspect the returned item, the exchange will be processed within 3-5 business days.
Shipping Costs for Exchanges
- Customers are responsible for shipping costs for returning the item unless the exchange is due to a defect or error on our part.
